Payment Methods Accepted
We accept cheques from British bank accounts, drawn in Pound Sterling (GBP). We also accept Paypal payment, with no extra charges being applied to the customer for this service. UK postal orders also accepted.
We accept most major credit cards through Paypal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. If you are paying by credit card, please select the Paypal payment option at the checkout and you will be given the option to pay by credit card.
Unless prior agreement has been made, books will not be shipped until payment has been received.
NOTE 2. Payment through Paypal is to be carried out at the time of placing orders. Without payment, your order is not guaranteed.
NOTE 3. If paying by Cheque (UK bank accounts only), payment is to be received within 7 days, otherwise the order will be cancelled. This can be extended if prior arrangement is made.
We will process your order within 3 working days. Delivery times are outside of our control, but for UK deliveries, you can expect to receive you book within 2-4 working days (Mon-Fri) for First Class Recorded Delivery.
Overseas delivery is also subject to Customs clearance procedures and your local postal service delivery schedule. Airmail delivery can normally be expected within 7-9 working days.
1. Damages & Faulty Goods We will refund the costs of your purchase including the postage element, if the book/ goods are not as described, or if it is damaged in the post. We will also pay for your return postage costs. We will not refund any costs if the damage has been caused AFTER delivery, for whatever reason.
2. Items lost in the post It very rarely happens, and in nearly all cases packages have in fact not been collected by the recipient at their local mail depot or post office (SO PLEASE CHECK WITH THEM FIRST). All of our mail is sent out with a return address clearly displayed so items WILL be returned to us after a given period of time if they have not been collected after attempted delivery. We will not consider any claim for loss until a period of 6 weeks has elapsed in the UK, or 3 months in the case of any overseas destination. This is to allow the carrier time to return the goods.
3. Your right to change your mind If you notify us straight away, we will cancel any order before shipping and refund all of your money. If you change your mind after the goods have been dispatched, then we will ONLY refund the cost of the goods on safe return if within 14 days of reciept. We cannot refund any postage and packing costs. GOODS MUST BE RETURNED IN THE SAME CONDITION AS SOLD.
4. Deposits If there is a book that you wish to pay a deposit on to secure, then this deposit is not refundable should you change your mind.
Please let us know as soon as you receive your goods if you intend to return them for any reason. We will always try to sort out any problem within a reasonable time.
To understand our obligations please see below.
To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
POSTAGE CHARGES (Within the UK)
Within the UK, your purchase will be posted to you either by First Class, Second Class, First Class Recorded Delivery or Special Delivery. Our charges (including packaging) are calculated according to the weight of the book plus it's value. At checkout the different postage options will be presented to you, the computer will then calculate the postage charge.
Under normal circumstances, either first/second class or recorded delivery will be adequate. (We recommend the use of Special Delivery for books of higher value. Royal Mail will only compensate up to £39 against damage or loss for first/second or recorded delivery).
If you wish to purchase multiple copies, please contact us for shipping options.
These costs are subject to change should Royal Mail prices increase.
Postage and Packing Charges (OUTSIDE OF THE UK)
INTERNATIONAL DESTINATIONS - Your purchase will be posted to you either by Airmail,Airsure or Internationally Signed For. We recommend that you use Airsure* or Internationally signed for if your book is of higher value.
(*Airsure is available to the following countries:USA,New Zealand, Singapore, Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden and Switzerland.)